Long-Term Care Ombudsman
The Nebraska Long-Term Care Ombudsman (LTCO) works with nursing home and assisted living residents. The program offers FREE confidential services to residents, families, and others with long-term care facility concerns. The LTCO advocates for resident rights and their well-being.
What services are available?
Education: Inform residents, families, facility staff, and others on a variety of issues related to aging, long-term care, and residents' rights.
Information & Referral: Empower individuals to resolve concerns and complaints on their own behalf.
Consultation: Make recommendations for protecting the rights of residents. Make recommendations to improve resident care and quality of life.
Individual Advocacy: Facilitate the resolution of concerns and complaints. Protect the rights of residents.
Systems Advocacy: Identify significant concerns and problematic trends. Advocate for systemic changes that will benefit current and future residents in long-term care facilities.
Who can contact the Long-Term Care Ombudsman Program?
Anyone can contact the LTC Ombudsman Program to discuss or seek assistance in resolving a problem, concern or complaint impacting one or more residents of a long-term care facility. This includes residents, friends, family members, facility staff, and others. As the resident advocate, however, the LTC Ombudsman always seeks to resolve the concern to the satisfaction of the resident.
How can I contact the Long-Term Ombudsman Program that serves my area?
The LTC Ombudsman Program can be contacted by phone, in writing, or by e-mail. Nebraska’s LTC Ombudsman Program consists of the State Office and several Local LTC Ombudsman Programs, which are located at Area Agencies on Aging and serve specific regions.
For more information call 402-223-1376
Lookup your local ombudsman: Ombudsman service map